FAQs for Our Website

Ordering and Payment

1. Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Other major credit/debit cards and also Cash On Delivery.(COD)
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure your information is protected.

Delivery

1. Q: Do you offer delivery?
A: Yes, we offer delivery to All Pakistan.
2. Q: How long does delivery take?
A: Delivery times vary depending on your location. 3-7 business days

Returns and Refunds

1. Q: Can I return or exchange an item?
A: Yes, please see our return and exchange policy .
2. Q: How do I initiate a return or exchange?
A: Contact our customer service team via [email protected]
3. Q: When can I expect a refund?
A: Refunds are processed within 5-7 business days of receiving returned items.

Products

1. Q: What types of products do you sell?
A: We sell a wide range of products, including clothes, shoes, cosmetics, home living items, bedding accessories, and more.
2. Q: How do I know what size to choose?
A: We have given the sizes below the product, from there you can easily select the size
3. Q: Can I cancel or change my order?
A: Please contact our customer service team as soon as possible to request changes or cancellations.

Account and Login

1. Q: Do I need to create an account to place an order?
A: YES, you can checkout as a guest. However, creating an account offers benefits like order tracking and exclusive promotions.
2. Q: I forgot my password. How do I reset it?
A: Click the “Forgot Password” link on our login page and follow the instructions.

Miscellaneous

1. Q: How do I contact customer service?
A: Reach us via [email protected]

2. Q: Do you offer discounts or promotions?
A: Yes, follow us on social media or sign up for our newsletter to stay informed about exclusive offers.